TIGER AIRWAYS April 1, 2013
When going back from Bangkok to Philippines, we were about to board in Tiger Airways flight DG7213, but unfortunately late to check-in, but the plane was still there for 40 minutes before take-off.
We talked to the information center where can we ask for help since no crew was available at the counter. The lady can’t give us any help, or even personnel to talk to for a possible chance to be put on board.
Finally we discovered Tiger Air had moved to different boarding area (not updated on the main information board). Speaking to the Tiger Airways personnel (Supervisor.. name Initials, H.I. ..I think) that’s at the counter bound for Singapore if they can help us, what to do and get somebody to assist us or make a call or something. Rather than even use her walkie talkie at her side she refused to offer any assistance.
She just said that “you are late on boarding time, you need to buy new ticket”, then that’s it. She could have made any effort to get a chance or at least a little consideration. She just sticks on what she was telling, like a spill in a call center. She rudely pointed to an internet computer stand that costs 100B for ten minutes and said to buy tickets. I respond saying ‘fine I will buy tickets and not fly Tiger again’, her response…”that’s fine.” After paying the machine, we discover it is ONLY THAI and no translation option. The Tiger Rep. knew neither of us was Thai and could have easily told us to go upstairs where there is an actual internet center (same cost) with all the normal online options.
We were 2 that were left by the plane, there another Filipina that were trying to catch the flight.
It’s unfortunate that we needed to buy so expensive ticket just for one way wherein we can still catch the plane, if there are just appropriate people that willing to assist and help to unavoidable circumstances once in a while.
We didn’t have any choice after trying but to book for another flight which cost us almost 7,000THB for another plane ticket.
The entire time we were polite in conversation and being the most patient and hopeful for actual assistance by personnel. .. NEVER happened.
We had to do it all our own, on the internet. In an airport full of workers and options, one would think you could buy a ticket from the counter, be offered the next flight, get a discount for compensation of unfortunate happening… NO. Nothing but a rude point and rejection of common assistance to ticket holding travelers.
